Return & Refund Policy

Last updated: October 8, 2026

At FORCEX, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under the conditions below, you may request a return or replacement.

1. Eligibility for Returns

A return or replacement request may be accepted if:

• You received the wrong product, size, color, or variant.

• The product arrived damaged or defective.

• The product has a manufacturing defect.

• The product received is materially different from what was ordered.

Return requests must be submitted within 7 days of delivery.

The product must be unused, unworn, and in its original condition, with its original packaging, tags, and accessories where applicable.

2. Non-Returnable Items

Returns may not be accepted for products that:

• Have been worn or used.

• Have been washed, altered, damaged, or otherwise modified after delivery.

• Are missing their original packaging, tags, or accessories.

• Have been damaged due to improper use or care.

• Are returned after the applicable return period.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

We may request photographs or videos showing the product, packaging, shipping label, and the issue. This helps us verify the claim and process it faster.

4. Refunds

Once your return or refund request has been approved, the refund will be processed to the original payment method used for the order, where applicable.

Refund processing and the time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Exchanges

Where available, eligible products may be exchanged for another size or eligible variant.

Exchange availability depends on stock. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, FORCEX may arrange or reimburse eligible return shipping.

For other return requests, return shipping charges may be the customer's responsibility.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact us through our official customer-support channel with:

• Order number

• Name used for the order

• Reason for the request

• Photos or videos of the product, if applicable

Our support team will review the request and provide the next steps.

8. Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

9. Contact Us

For questions regarding returns or refunds, please contact FORCEX through the customer-support details provided on our website.

FORCEX reserves the right to review each return or refund request and determine eligibility in accordance with this policy and applicable law.